Conciliation and mediation describe environment conducive to reaching an agreement and the conciliator acts as a facilitator of communication between the parties.
The role of the mediator is more active, as they have the power to make proposals, intervene in discussions, and make suggestions to reach an agreement, and there are indicators they take into consideration:
a) Satisfaction of the parties accessing mediation with the process.
b) Quality of the process in terms of its procedure.
c) Independence and professionalism of the mediators involved.
d) Reduction of formal disciplinary procedures and of the recurrence of conflicts as an effect of the implementation of mediation as ADR.
e) Improved interpersonal relations between members of the association following conflicts.
f) Costs and benefits of using mediation as ADR.
This article has been developed within ‘Ready to Mediate? Direction: Youth!’ project, organised within the scope of Erasmus+ programme and co-financed by the European Commission. This publication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.